Job Description
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for a Client Services Manager to join our Parkland Clayton Park team based in Halifax, Nova Scotia.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
- Salary will be commensurate with experience
- Comprehensive health and dental benefits plan eligible immediately upon hire, including an Employee and Family Assistance Program
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of vendors offering perks and discounts through our WorkPerks program
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
As Client Services Manager you will be responsible for the leadership, planning, coordination, delivery, and evaluation of client care services to Clients of Parkland’s Supportive Living Lifestyle Options (Assisted Living, Memory Care, Enriched Care, All Inclusive, or Lifestyle) and Shannex’s Enhanced Care communities in the metro Halifax area.
Furthermore you will:
- Provide leadership and direction to the home care team by fostering and promoting best practices
- Support, promote and evaluate client care from an Allied health perspective while providing consultation regarding client issues and standards of care to interdisciplinary team
- Identify and initiate long-range planning strategies for improvement of care delivery services
- Assist in the recruitment process of all home care team members
- Ensures regular and consistent communication
- Support the professional development of all team members in area of responsibility
- Manage work schedules to ensure appropriate staffing levels are met
- Monitor team performance and development opportunities
- Complete required audits and reports
- Respond to government inspection/investigation reports
- Monitor and audit regulatory criteria to maintain compliance
- Organize continuous quality improvement, risk management and quality assurance activities
- Administers and evaluates special programs such as infection control, nursing quality improvement and utilization review
- Actively seeks opportunities for improvement
- Take every reasonable precaution in all circumstances to ensure the health and safety of clients, employees and all others in the workplace, including but not limited to, providing supervision, training, information, and equipment needed for employees to do their job safely
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
- You are a Registered Nurse, LPN or RPN diploma; or equivalent with current registration with provincial RN, LPN/RPN regulatory body
- Pharmacology and Physical Assessment course (if not completed during diploma)
- Minimum five years nursing experience
- Minimum five years case management experience
- Previous supervisory / leadership experience in a health service or seniors living environment
- Experience in management of human resources including staffing allocation, performance management, education, and preparation of work schedules
- Personal computer skills such as experience with scheduling and YARDI is considered an assett
- Current CPR & Emergency First Aid certification
- You are proficient in Microsoft Office Suite
It will be considered as asset if you have the following:
- Specialized courses such as: Foot Care, Palliative Care, Venipuncture
- Alzheimer’s Disease or another Dementia Care Course
- Back in Form Lift & Transfer Program
About Us
It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care
at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.
If you’re ready to join the Shannex team of Great People, apply today!
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.
